Outlook Add-Ins Issues

Sometimes Outlook add-ins have issues and may need to be re-enabled or re-installed. The following steps will guide you through doing so.

Step 1: Check Disabled Add-ins

1. Open Outlook.

2. Navigate to File > Options > Add-ins.

3. In the Manage drop-down menu at the bottom, select Disabled Items and click Go.

4. Review the list of disabled add-ins.

5. If the desired add-in is listed, select it and click Enable.

6. Restart Outlook to apply the changes.

Step 2: Verify the Add-in’s Status

1. Return to File > Options > Add-ins.

2. In the Manage drop-down menu, select COM Add-ins and click Go.

3. Ensure the add-in is checked in the list.

4. Click OK and restart Outlook if necessary.

Step 3: Reinstall the Add-in (If Necessary)

If re-enabling the add-in doesn’t resolve the issue or the add-in is missing, you may need to reinstall it:

1. Uninstall the Add-in (if it’s partially installed):

   • Go to File > Options > Add-ins.

   • In the Manage drop-down menu, select COM Add-ins and click Go.

   • Uncheck the add-in and click Remove.

2. Reinstall the Add-in:

   • Obtain the installation file or link from the add-in provider.

   • Follow the provider’s instructions to install the add-in.

   • Restart Outlook to complete the installation.

Step 4: Adjust Trust Center Settings

Some add-ins may fail to load due to security or trust settings. To ensure the add-in can run:

1. Go to File > Options > Trust Center > Trust Center Settings.

2. Navigate to Add-ins.

3. Review the settings for add-in types and ensure they’re not being blocked.

4. Click OK to save changes.