When to Use Remote Wipe

Use this procedure when:

• A device has been reported lost or stolen
• You need to protect company data on a missing device
• A user requests immediate removal of all data from their device

Prerequisites

• Admin access to Microsoft Intune admin center
• Device must be enrolled in Intune
• Device name or username of the affected device

Step-by-Step Instructions

Step 1: Access Intune Admin Center

1. Open your web browser
2. Go to: https://intune.microsoft.com
3. Sign in with your admin credentials

Step 2: Navigate to Devices

1. In the left menu, click Devices
2. Click All devices

Step 3: Locate the Device

     • Device name

     • Username

     • Serial number

Step 4: Verify Device Information

Before wiping, confirm:

• Device name matches the reported lost/stolen device
• Username is correct
• Last check-in time (to see when device was last online)

Step 5: Initiate Remote Wipe

1. At the top of the device overview page, click the Wipe button
2. A confirmation dialog will appear

Step 6: Choose Wipe Options

You will see options:

• Wipe device, but keep enrollment state and associated user account - Leave UNCHECKED for lost/stolen devices
• Wipe device, and continue to wipe even if device loses power - CHECK this for extra security

Step 7: Confirm the Wipe

1. Type Yes in the confirmation box
2. Click Yes or Wipe to confirm

Step 8: Monitor Wipe Status

1. The wipe command will be sent to the device
2. Status will show as "Wipe pending" or "Wipe issued"
3. When the device comes online, it will execute the wipe command
4. You can check the status by refreshing the device page

Important Notes

Timeline:

• If the device is online: Wipe begins immediately
• If the device is offline: Wipe will execute when device reconnects to the internet