If you are having trouble logging in, please try the following:
1. Make sure your device has internet connection.
2. Confirm your company’s server online status at {your domain}.goboxtop.com. For example, for johndoe@tabush.com, it will be “tabush.goboxtop.com“
3. If you are able to get past the login window (username/password) but are unable to load Boxtop after double-clicking:
Note: This step will reboot your Boxtop and unsaved work may be lost in the process.
- Click the three dots in the Boxtop icon.
- Select Restart Desktop.
- Wait about one minute and try to log in again.
- If you are still unable to log in, try step 2 again, but click Reset Desktop this time.
- Wait about one minute and try to log in again.