Popular Articles

  1. DUO notifications not showing up on Iphone?

    Go to settings on the Iphone Scroll down until you find the DUO Mobile App. Click on duo Mobile and you will see:  Click on the Notifications Option and you will see: At the top you will see  "Allow Notifications"  To...
  2. Log in Troubleshooting

    If you are having trouble logging in, please try the following: 1. Make sure your device has internet connection. 2. Confirm your company’s server online status at  {your domain}. goboxtop.com . For example, for johndoe@tabush.com , it will be “ ...
  3. Client Portal: "Tickets" Section

    A brief video going over the "Tickets" section of the client portal. Your browser does not support HTML5 video. ...
  4. Datto RMM

    We prepared some videos and resources pertaining to DattoRMM! "Remote Control Only" Tutorial: This video is for users with basic Remote Control access, it will cover everything you will need to know. Your browser does not support HTML5...
  5. Setup a new phone for 2FA

    If you have recently replaced your phone and need to set up your new one, please use our self-service portal:  https://selfservice.goboxtop.com/
  6. Exporting Favorites (Microsoft Edge)

    Exporting Favorites from Microsoft Edge 1. Launch Microsoft Edge 2. Open the Favorites Menu 3. Select More Options (3 Little Dots) 4. Select Export Favorites 5. Name and Save the file wherever is easiest. ...
  7. Client Portal: Welcome Document

    Here you can find some basic information about our client portal and how it can benefit you! ...
  8. Disconnecting/Restarting Boxtop

    Here you will find information about how to Disconnect from or Restart your Boxtop Session! Reset Desktop:  Reset is similar to Restart as it will turn off applications and restart the session, but it is done in a less "graceful" manner. This opt...
  9. Client Portal: Reviewing Open Tickets

    A brief video going over how to review your open tickets via the client portal. Your browser does not support HTML5 video. ...
  10. Mimecast Additional Email Security Features

    Here you will find some information about Mimecast's Email Features. In addition to the default Mimecast Spam Security, additional email security policies will be applied for security and/or awareness. [External] banner appended to email body  –...