Basics about how to login and make use of the Mimecast Web Portal
You can either select the link to access the Mimecast Web Portal in the Daily Spam Report that you receive in your Inbox twice per day, or simply bookmark this website to access the portal directly:
The first screen will ask you to enter your e-mail address:
The next screen will ask you to enter your password (same as the password for your computer).
NOTE: leave "Domain" selected
Once logged in, you will see several options. By default, you will be on the "Personal On Hold" option. If not, you will find this option by clicking on Advanced (three dots icon) on the bottom left-hand side.
Your options are:
- Personal On Hold: Emails that have been flagged as potential SPAM that you'll have to review
- Blocked: Email addresses you've blocked from sending emails to you
- Permitted: Email addresses you've permitted to send email to you
- Auto Permitted: Email addresses that you've emailed
NOTE: You can ignore the tabs labeled "Moderated On Hold," "Bounced Messages," and "Rejected Messages."
When you select any email in the "Personal On Hold" section, you will see the below three options above the email.
SPAM Options (Red):
- SPAM: Report SPAM emails
- Phishing: Report email Phishing attempts
- Release Message: Highlighted email will be released to your inbox.
- Release Message and Permit Address: Highlighted email will be released to your inbox and sender will be added to your auto-permitted list. This means emails from the sender's email address will flow through to your inbox normally.
- Release Message and Permit Domain: Highlighted email will be released to your inbox and entire domain will be added to your auto-permitted list. This means emails from the sender's domain will flow through to your inbox normally.
- Reject Message: Highlighted email in quarantine will be deleted.
- Reject Message and Block Address: Highlighted email in quarantine will be deleted and future emails from the email sender will be blocked.
- Reject Message and Block Domain: Highlighted email in quarantine will be deleted and future emails from the domain will be blocked.